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Terms of Service

Last updated: 28 March 2026

These terms govern your use of the DormantFile website and service. By creating an account or using the service, you agree to be bound by these terms. If you do not agree, please do not use the service.

1. About the service

DormantFile provides a software tool that enables directors of dormant UK limited companies to:

  • File dormant company accounts with Companies House.
  • File nil CT600 Corporation Tax returns with HMRC.

We are not an accountancy firm, tax adviser, or regulated financial services provider. We provide software only.

The service is designed exclusively for companies that are genuinely dormant — with no income, expenditure, or assets beyond the initial subscriber share during the accounting period. If your company has been trading or holds material assets, you must use a qualified accountant.

2. Eligibility

To use DormantFile, you must:

  • Be a director or authorised officer of a UK limited company registered at Companies House.
  • Confirm that your company was genuinely dormant during the accounting period being filed.
  • For CT600 filings: hold a valid HMRC Government Gateway account for Corporation Tax.
  • For accounts filings: hold a valid Companies House authentication code for your company.

3. Your account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@dormantfile.co.uk if you become aware of any unauthorised use.

4. How the service works

DormantFile submits filings to HMRC and Companies House on your behalf. The two filing types handle your credentials differently:

Companies House accounts

When you file dormant accounts, you provide your six-character Companies House authentication code. This code is:

  • Entered at the point of filing.
  • Transmitted to Companies House as part of the submission.
  • Not stored in our database.

HMRC CT600

When you file a nil CT600 return, you provide your HMRC Government Gateway user ID and password. These credentials are:

  • Used only at the moment of submission to authenticate with HMRC.
  • Transmitted directly to HMRC over an encrypted (TLS) connection.
  • Never written to our database or stored on our servers.
  • Discarded from server memory immediately after HMRC responds.

By providing your credentials for either filing type, you authorise DormantFile to submit the relevant return on your behalf for the specified accounting period.

For more detail on how we handle your data, see our privacy policy and security practices.

5. Accuracy of information

You are responsible for ensuring that all information you provide is accurate and complete. This includes your company name, company registration number, Unique Taxpayer Reference (UTR), accounting period dates, Companies House authentication code, and HMRC Gateway credentials.

DormantFile is not responsible for filings made with incorrect information.

6. Subscription and payment

The service operates on a paid annual subscription. Current prices are displayed on our website at the time of purchase. Payments are processed securely by Stripe.

  • Your subscription renews automatically each year unless cancelled.
  • You may cancel at any time via the billing portal. Cancellation takes effect at the end of your current billing period.
  • We do not offer refunds for partial billing periods.

For full details, see our refund and cancellation policy.

7. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of the date of purchase, without giving a reason.

When you subscribe, you may give your explicit consent for the service to begin immediately — before the 14-day cooling-off period expires. If you do so and a filing is submitted to HMRC or Companies House within that 14-day period, you lose your right to cancel under these regulations, as the service has been fully performed with your prior consent.

If no filing has been submitted and you cancel within 14 days, you are entitled to a full refund less a proportionate amount for any service already provided.

For full details, see our refund and cancellation policy.

8. Not professional advice

DormantFile is software, not an accountancy practice, tax adviser, or regulated financial services provider. We do not provide accounting, tax, or legal advice.

Filing via DormantFile is done on your own authority as a company director or authorised officer. You are responsible for determining whether your company qualifies as dormant under the Companies Act 2006.

If you are in any doubt about your company's dormancy status, consult a qualified accountant before using the service.

9. Service availability

We aim to keep the service available at all times but do not guarantee uninterrupted access. The service depends on HMRC and Companies House systems being operational. We are not liable for downtime caused by third-party maintenance, outages, or changes to their APIs or filing gateways.

10. Limitation of liability

To the fullest extent permitted by law:

  • The service is provided "as is" without warranties of any kind, whether express or implied.
  • We are not liable for any penalties, fines, or charges imposed by HMRC or Companies House — including late-filing penalties — that arise from your use of the service.
  • Our total liability to you for any claim arising from the service is limited to the total fees you have paid us in the 12 months preceding the claim.
  • We are not liable for any indirect, incidental, special, or consequential damages, including loss of profit, data, or business opportunity.

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot be limited or excluded under the laws of England and Wales.

11. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control. This includes, but is not limited to: HMRC or Companies House outages, changes in government policy or filing requirements, internet or telecommunications disruptions, power failures, and acts of God.

12. Your responsibilities

You agree that:

  • You will only use the service for genuinely dormant companies with nil balances.
  • You will not use the service to file fraudulent or misleading returns.
  • You remain ultimately responsible for your company's tax and filing obligations.
  • You will check that your filing has been accepted by HMRC or Companies House and follow up on any rejections or queries.

13. Termination

We may suspend or terminate your account if you breach these terms or use the service in a way that is harmful, fraudulent, or illegal. We will give you reasonable notice where practicable.

You may close your account at any time by contacting us or using the account settings in the application.

14. Complaints

If you are unhappy with any aspect of the service, please contact us at hello@dormantfile.co.uk. We will acknowledge your complaint and aim to resolve it promptly.

If you are dissatisfied with our response, you may escalate the matter through the dispute resolution process described below.

15. Dispute resolution

In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to inform you that alternative dispute resolution (ADR) is available for consumer disputes.

We are not obliged to use, and do not currently participate in, an alternative dispute resolution scheme. If we are unable to resolve your complaint to your satisfaction, you may wish to seek independent legal advice.

16. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email or by placing a notice on the website. Your continued use of the service after changes take effect constitutes acceptance of the updated terms.

If you do not agree with the updated terms, you should stop using the service and close your account.

17. Electronic Commerce Regulations

In compliance with the Electronic Commerce (EC Directive) Regulations 2002, we provide the following information:

18. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these terms affects your rights as a consumer to rely on such provisions.

19. Contact

If you have questions about these terms, contact us at hello@dormantfile.co.uk.