Skip to main content

Terms of Service

Last updated: 1 June 2026

These terms govern your use of the DormantFile website and service. By creating an account or using the service, you agree to be bound by these terms. If you do not agree, please do not use the service.

1. About the service

DormantFile provides a software tool that enables directors of dormant and non-trading UK limited companies to:

  • File dormant company accounts (where the company is genuinely dormant) or FRS 105 micro-entity accounts (where the company is non-trading but has accounting transactions, such as a Bounce Back Loan) with Companies House.
  • File nil CT600 Corporation Tax returns with HMRC.

We are not an accountancy firm, tax adviser, or regulated financial services provider. We provide software only.

The service is designed for companies that are not trading during the accounting period — whether genuinely dormant, or non-trading with limited transactions such as a loan being repaid. It is not suitable for trading companies, and DormantFile does not file full or small-company (FRS 102) accounts. If your company is trading, you must use a qualified accountant. You are responsible for determining which type of accounts your company is required to file; if you are unsure, seek professional advice.

2. Eligibility

To use DormantFile, you must:

  • Be a director or authorised officer of a UK limited company registered at Companies House.
  • Confirm that your company was not trading during the accounting period being filed, and that it qualifies for the type of accounts you choose (dormant, or micro-entity under the Companies Act 2006).
  • For CT600 filings: hold a valid HMRC Government Gateway account for Corporation Tax.
  • For accounts filings: hold a valid Companies House authentication code for your company.

3. Your account

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@dormantfile.co.uk if you become aware of any unauthorised use.

4. How the service works

DormantFile submits filings to HMRC and Companies House on your behalf. The two filing types handle your credentials differently:

Companies House accounts

When you file dormant accounts, you provide your six-character Companies House authentication code. This code is:

  • Entered at the point of filing.
  • Transmitted to Companies House as part of the submission.
  • Not stored in our database.

HMRC CT600

When you file a nil CT600 return, you provide your HMRC Government Gateway user ID and password. These credentials are:

  • Used only at the moment of submission to authenticate with HMRC.
  • Transmitted directly to HMRC over an encrypted (TLS) connection.
  • Never written to our database or stored on our servers.
  • Discarded from server memory immediately after HMRC responds.

By providing your credentials for either filing type, you authorise DormantFile to submit the relevant return on your behalf for the specified accounting period.

For more detail on how we handle your data, see our privacy policy and security practices.

5. Accuracy of information

You are responsible for ensuring that all information you provide is accurate and complete. This includes your company name, company registration number, Unique Taxpayer Reference (UTR), accounting period dates, Companies House authentication code, and HMRC Gateway credentials.

DormantFile is not responsible for filings made with incorrect information.

6. Subscription and payment

The service is billed as an annual subscription. An active subscription is required to submit a filing — preparing a return is free, and you subscribe when you are ready to file. Current prices are displayed on our website at the time of purchase. Payments are processed securely by Stripe.

  • Your subscription renews automatically each year unless cancelled.
  • You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period, after which your company stays on our free deadline watchdog.
  • We do not offer refunds for partial billing periods, subject to your cooling-off rights below.

For full details, see our refund and cancellation policy.

7. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of the date you subscribe, without giving a reason.

Because you subscribe in order to file, you are explicitly asking the service to begin during the cooling-off period. The test for a refund is simple: if you cancel within those 14 days and we have not yet had a filing accepted for you by Companies House or HMRC, you receive a full refund.

Once a filing has been accepted, the core service has been performed and delivered to the register and cannot be un-filed, so the fee is non-refundable. A submission that was rejected does not count as an accepted filing — if everything you have submitted was rejected, you remain eligible for a full refund within the 14 days.

Your subscription covers every filing attempt, not a single return. A rejected return has not been delivered to the register: you can correct and resubmit it as many times as you need, until it is accepted, at no extra charge. Because Corporation Tax figures are entered by you, we cannot guarantee that a particular set of numbers will be accepted, but fixing and resubmitting a rejected return is always free.

For full details, see our refund and cancellation policy.

8. Not professional advice

DormantFile is software, not an accountancy practice, tax adviser, or regulated financial services provider. We do not provide accounting, tax, or legal advice.

Filing via DormantFile is done on your own authority as a company director or authorised officer. You are responsible for determining whether your company qualifies as dormant under the Companies Act 2006.

If you are in any doubt about your company's dormancy status, consult a qualified accountant before using the service.

9. Service availability

We aim to keep the service available at all times but do not guarantee uninterrupted access. The service depends on HMRC and Companies House systems being operational. We are not liable for downtime caused by third-party maintenance, outages, or changes to their APIs or filing gateways.

10. Limitation of liability

To the fullest extent permitted by law:

  • The service is provided "as is" without warranties of any kind, whether express or implied.
  • We are not liable for any penalties, fines, or charges imposed by HMRC or Companies House — including late-filing penalties — that arise from your use of the service.
  • Our total liability to you for any claim arising from the service is limited to the total fees you have paid us in the 12 months preceding the claim.
  • We are not liable for any indirect, incidental, special, or consequential damages, including loss of profit, data, or business opportunity.

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot be limited or excluded under the laws of England and Wales.

11. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control. This includes, but is not limited to: HMRC or Companies House outages, changes in government policy or filing requirements, internet or telecommunications disruptions, power failures, and acts of God.

12. Your responsibilities

You agree that:

  • You will only use the service for genuinely dormant companies with nil balances.
  • You will not use the service to file fraudulent or misleading returns.
  • You remain ultimately responsible for your company's tax and filing obligations.
  • You will check that your filing has been accepted by HMRC or Companies House and follow up on any rejections or queries.

13. Termination

We may suspend or terminate your account if you breach these terms or use the service in a way that is harmful, fraudulent, or illegal. We will give you reasonable notice where practicable.

You may close your account at any time by contacting us or using the account settings in the application.

14. Complaints

If you are unhappy with any aspect of the service, please contact us at hello@dormantfile.co.uk. We will acknowledge your complaint and aim to resolve it promptly.

If you are dissatisfied with our response, you may escalate the matter through the dispute resolution process described below.

15. Dispute resolution

In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to inform you that alternative dispute resolution (ADR) is available for consumer disputes.

We are not obliged to use, and do not currently participate in, an alternative dispute resolution scheme. If we are unable to resolve your complaint to your satisfaction, you may wish to seek independent legal advice.

16. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email or by placing a notice on the website. Your continued use of the service after changes take effect constitutes acceptance of the updated terms.

If you do not agree with the updated terms, you should stop using the service and close your account.

17. Electronic Commerce Regulations

In compliance with the Electronic Commerce (EC Directive) Regulations 2002, we provide the following information:

18. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these terms affects your rights as a consumer to rely on such provisions.

19. Contact

If you have questions about these terms, contact us at hello@dormantfile.co.uk.