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Acceptable Use Policy

Last updated: 12 August 2026

This policy sets out what you may and may not do when using DormantFile. By using the service, you agree to comply with this policy.

Permitted use

DormantFile is provided for the sole purpose of filing annual accounts (dormant accounts, FRS 105 micro-entity accounts, or dormant LLP accounts) with Companies House, and nil CT600 returns (companies) or nil SA800 partnership returns (LLPs) with HMRC, on behalf of UK limited companies and limited liability partnerships (LLPs) that are not trading — whether genuinely dormant or non-trading with limited transactions such as a loan being repaid.

You must not

  • Use the service to file returns for companies or LLPs that are trading, or that are required to file full or small-company (FRS 102) accounts.
  • File dormant accounts for a company or LLP that is not genuinely dormant, or micro-entity accounts for a company that does not qualify as a micro-entity.
  • Submit false, misleading, or fraudulent information to HMRC or Companies House.
  • Use another person's HMRC Gateway credentials or Companies House authentication code without proper authorisation.
  • Attempt to access, interfere with, or disrupt any part of the service, its servers, or connected networks.
  • Reverse engineer, decompile, or attempt to extract source code from the service.
  • Use the service in any way that breaches applicable law or regulation.
  • Create multiple accounts to circumvent subscription limits.

Consequences

If we reasonably believe you have breached this policy, we may suspend or terminate your account without notice. We may also report suspected fraudulent filings to HMRC or Companies House, and we are legally required to report suspected money laundering to the National Crime Agency — see our anti-money laundering policy for the due diligence we carry out.

Reporting

If you become aware of any misuse, contact us at hello@dormantfile.co.uk.

Changes

We may update this policy from time to time. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.