Refund & Cancellation Policy
Last updated: 28 March 2026
Your right to cancel (14-day cooling-off period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of purchase without giving a reason.
When you subscribe, you may give your explicit consent for the service to begin immediately. If you do so and subsequently submit a filing within the 14-day period, you acknowledge that you will lose your right to cancel and receive a full refund for that billing period, because the service has been fully performed.
If you cancel within 14 days and have not submitted a filing, we will issue a full refund within 14 days of your cancellation.
How to cancel
You can cancel your subscription at any time via the billing portal, accessible from your account settings page. Cancellation takes effect at the end of your current billing period. You retain access to the service until then.
Refunds after the cooling-off period
After the 14-day cooling-off period, we do not offer refunds for partial billing periods. Your subscription remains active until the end of the current billing period.
What happens to your data
After cancellation:
- Your account and company details are retained for 12 months to allow reactivation.
- Filing records are retained for 6 years from the filing date, in line with HMRC record-keeping requirements.
- After the retention period, all personal data is deleted.
- You may request earlier deletion of account data (but not filing records within the 6-year retention period) by emailing privacy@dormantfile.co.uk.
How to request a refund
Email hello@dormantfile.co.uk with your account email address and the reason for your request. We aim to respond within 5 working days.
Contact
If you have questions about this policy, contact us at hello@dormantfile.co.uk.