Refund & Cancellation Policy
Last updated: 17 June 2026
Your right to cancel (14-day cooling-off period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days without giving a reason.
An active subscription is required to submit a filing — £19 a year for one company, £39 for up to 10, or £49 for up to 100 — and preparing a return is free. Subscribing in order to file is an explicit request for the service to begin straight away, during the cooling-off period.
There is a single, simple test for a refund: if you cancel within those 14 days and we have not yet had a filing accepted for you by Companies House or HMRC, you receive a full refund.
- No accepted filing yet → full refund, no questions.
- A filing has already been accepted → the core service has been performed and delivered to the register and cannot be un-filed, so the fee is non-refundable.
A submission that was rejected does not count as an accepted filing — if everything you have sent was rejected, you are still eligible for a full refund within the 14 days while you fix and resubmit.
Closing your company
Your subscription also covers closing the company down, and that is included at no extra charge. It sometimes involves no filing at all: Companies House does not want a final set of accounts, and HMRC only wants a return if it has asked you for one. That is not us failing to deliver — it is the correct answer, and we would rather tell you than invent work. The 14-day refund test above is unchanged.
How to cancel
Cancel any time from your account settings — one click, no phone call. Cancellation takes effect at the end of your current billing period, and you keep access until then.
After it ends, your company stays on the free deadline watchdog: you keep getting Companies House deadline reminders, confirmation-statement reminders and strike-off alerts at no charge. You only subscribe again if and when you choose to file.
If a filing is rejected
When you submit a return, Companies House or HMRC either accepts it or rejects it with a reason. Your subscription covers every attempt, not a single filing.
- If a return is rejected, nothing has been delivered to the register. You can correct the details and resubmit as many times as you need, until it is accepted — at no extra charge.
- A rejection is usually a simple data mismatch and takes moments to fix. Because Corporation Tax figures are entered by you, we cannot guarantee HMRC will accept a particular set of numbers — but fixing and resubmitting a rejected return is always free.
Because a rejected return is not an accepted filing, your 14-day refund right above still stands while you are correcting and resubmitting it.
Refunds after the cooling-off period
After the 14-day cooling-off period we do not refund part-years. Your subscription runs to the end of the period you paid for, then drops to the free watchdog automatically.
What happens to your data
After cancellation:
- Your account and company details are retained for 12 months to allow reactivation.
- Filing records are retained for 6 years from the filing date, in line with HMRC record-keeping requirements.
- After the retention period, all personal data is deleted.
- You may request earlier deletion of account data (but not filing records within the 6-year retention period) by emailing privacy@dormantfile.co.uk.
How to request a refund
Email hello@dormantfile.co.uk with your account email address and the reason for your request. We aim to respond within one working day.
Contact
If you have questions about this policy, contact us at hello@dormantfile.co.uk.